Changelog

Improvements

• Shopify Admin API IP allowlist — StoreFAQ’s Shopify access can now only be used from our own servers, in line with Shopify’s November 20 security requirements.
• Network access declared — the storefront FAQ block, Instant Answer widget, and admin now declare every outside service they load from, as Shopify requires.
• FAQ page view counting on the FAQ page is more accurate.

Security

• FAQ answers, the chat welcome message, and custom CSS are now sanitized before they appear on your storefront.
• The storefront widget no longer exposes the store owner’s email address.
• The AI chatbot settings no longer send a private server key to the browser.
• FAQ page views, which count toward plan usage, can no longer be faked from outside your store.
• Live chat no longer mixes up two visitors on the same network, and an agent’s typing indicator only reaches its own store’s chats.

New Features

• Brevo contact sync — merchants are now added to the StoreFAQ list in Brevo with their plan, and installs, plan changes, and uninstalls keep the contact up to date.

New Features

• Added a StoreFAQ MCP card to the “What’s New” carousel on the dashboard.
• Added a nightly sweep for expiring Shopify access tokens, ahead of Shopify’s January 1, 2027 deadline.

Improvements

• Updated the Shopify SDK and Admin API to version 2026-10.
• Moved the Sidekick extension to API version 2026-10.

Security

• Live Chat: fixed a cross-site scripting issue in the admin, and visitors can now only see their own chats.
• Instant Answer: order lookup now requires the order number and email, and is rate-limited.
• OpenAI API key: now encrypted when stored and masked in the UI, and invalid keys are rejected.

Issues & Bug Fixes

• Fixed offline token refreshes colliding between processes.
• Fixed locale sync looping for shops without the read_locales scope.

New Features

• AI Assistant Integrations — Connect Claude, ChatGPT, and Cursor to StoreFAQ through the MCP Connection Page using Shopify authentication.
• FAQ Management with AI Assistants — Search FAQs and groups, check product-specific FAQs, find unanswered customer questions, and view plan and usage details.
• FAQ and Settings Management — Create, edit, publish, reorder, duplicate, and delete FAQs and groups; manage FAQ design, widgets, and chatbot settings; import and export FAQs; and draft answers with AI Auto-Write. Confirmation is required before deletions and bulk changes.
• AI Assistant Admin Page — Added a dedicated page for connecting assistants and viewing connected apps, available in all 13 admin languages.

Improvements

• Smarter Chatbot Content Sync — The chatbot stops using content when an FAQ is hidden or deleted, or when a Shopify product, page, or blog post is unpublished or deleted.
• Faster AI Responses — Upgraded AI Auto-Write and the AI chatbot to gpt-6-luna.
• Improved Multilingual Responses — The chatbot responds more reliably in the customer’s language, including Spanish, French, and German.

Issues & Bug Fixes

• Fixed the chatbot Sync Progress banner getting stuck and improved the availability of the Resync button.
• Improved product search to recognize products mentioned by name in customer questions.
• Fixed issues affecting chatbot synchronization, store connections, and billing checks.
• Some minor bug fixes.

New Features

• Added a language switcher for the StoreFAQ admin
• Added support for 13 languages across the admin dashboard
• Live Chat now asks customers for their email or lets them continue as a guest before the AI chatbot replies

Improvements

• Improved translations across the StoreFAQ admin
• Improved local date, time, price and number formats based on the selected language
• Improved AI Chatbot and Live Chat conversation handling

Issues & Bug Fixes

• Fixed Instant Answer crashes when using certain characters in page and FAQ selectors
• Fixed the Instant Answer icon upload message showing an incorrect file size limit
• Fixed Live Chat customer information panel layout issues
• Fixed a Live Chat scrolling error
• Fixed empty notifications appearing after uploading images in the FAQ editor
• Some minor bug fixes

Improvements

• Added Sidekick support for checking AI Chatbot training and sync status

Issues & Bug Fixes

• Some minor bug fixes

Improvements

• Sidekick save results — changes made through Sidekick now confirm successfully after saving.
• Full FAQ content for Sidekick — get complete FAQ content in a single request for translations and rewrites.
• Multilingual AI Chatbot — replies now follow the customer’s language.
• Theme editor tracking — theme editor views are no longer counted as billable FAQ page views.

Issues & Bug Fixes

• Fixed ask tab submission when questions are confirmed even when notification emails fail.
• Fixed instant Answer navigation when deep links now open and highlight the correct section.
• Fixed the Dashboard action now highlights the Live Chat card.
• Fixed Sidekick privacy — feedback submitter names are no longer returned.
• Some minor bug fixes

New Features

• StoreFAQ in Shopify Sidekick — ask about your FAQs, settings, products, and plan in plain language.
• Added FAQ create and edit actions, translation support from Sidekick with direct access to the relevant FAQ.
• Added the StoreFAQ version to the Shopify admin footer.

Improvements

• Improved FAQ search to match individual terms across FAQ questions, answers, and group names.
• Improved FAQ create and edit actions for better discoverability from Sidekick.

Issues & Bug Fixes

• Fixed FAQ search returning no results when merchants used natural-language questions.
• Fixed empty FAQ groups being incorrectly reported as unavailable.
• Fixed intent values being incorrectly handled when opening the FAQ editor.
• Some minor bug fixes

Improvements

• Improved Shopify token management and authentication reliability.
• Updated Shopify API to version 2026-07.

Issues & Bug Fixes

• Fixed expiring-token migration and retry handling.
• Fixed minor authentication-related issues.
• Some minor bug fixes

Improvements

• Performance and maintenance updates

Issues & Bug Fixes

• Some minor bug fixes

Improvements

• Newly created FAQ groups now stay at the top of the list

Issues & Bug Fixes

• Fixed FAQ groups reshuffling when filtering the list
• Some minor bug fixes

Improvements

• Dashboard app recommendations now update without an app update

Issues & Bug Fixes

• Fixed usage charges missing from billing records
• Some minor bug fixes

Issues & Bug Fixes

• Some minor bug fixes

Issues & Bug Fixes

• Fixed a crash when editing translated FAQ titles in the design editor
• Some minor bug fixes

Improvements

• Dashboard app recommendation updates

Issues & Bug Fixes

• Some minor bug fixes

Improvements

• Improved dashboard app recommendations display on mobile

Issues & Bug Fixes

• Some minor bug fixes

Improvements

• Upgraded to Shopify’s latest API

Issues & Bug Fixes

• Fixed the storefront FAQ page not showing the visitor’s selected language
• Some minor bug fixes

Issues & Bug Fixes

• Fixed Live Chat showing as inactive on the dashboard
• Fixed icon removal in Instant Answer design settings
• Fixed AI bot toggle showing the wrong state in the agent inbox
• Some minor bug fixes

Improvements

• Rebuilt on Shopify’s latest app platform for better speed and reliability

Issues & Bug Fixes

• Some minor bug fixes

Improvements

• Design menu revamp
• More accurate FAQ view analytics
• Message shortcuts improvements

Issues & Bug Fixes

• Some minor bug fixes

New Features

• AI Chatbot for the Instant Answer widget
• Chatbot learns from your FAQs, products, pages, collections & blogs
• Auto-reply in Live Chat with human handover
• Custom chatbot instructions & content controls

Improvements

• Sync History screen for chatbot content

Issues & Bug Fixes

• Some minor bug fixes

Improvements

• Faster app navigation
• Smoother page loading

Issues & Bug Fixes

• Some minor bug fixes

New Features

• Guided onboarding setup

Improvements

• App status cards on dashboard
• Mobile support for Live Chat
• AI Autowrite in FAQ editor

Issues & Bug Fixes

• Some minor bug fixes

New Features

• Message Shortcuts for Live Chat
• Send chat transcript via email

Improvements

• Auto-applied plan coupons at checkout

Issues & Bug Fixes

• Coupon checkout issue fixed
• Some minor bug fixes

New Features

• File attachments in Live Chat
• Emoji picker in chat

Improvements

• Better file upload error messages

Issues & Bug Fixes

• Chat window layout fixes
• Some minor bug fixes

New Features

• Multi-language FAQ import & export

Improvements

• Dashboard & FAQ performance boost

Issues & Bug Fixes

• Some minor bug fixes

New Features

• Live Chat
• Chat management from Shopify admin
• Chat design customization

Improvements

• Guest chat support

Issues & Bug Fixes

• Some minor bug fixes

New Features

• StoreFAQ branding toggle

Improvements

• Mobile FAQ display improvements

Issues & Bug Fixes

• Fixed duplicate FAQ block design conflict
• Some minor bug fixes

New Features & Improvements

• Localization & Search
• Added multi-language support across the app
• Improved article search with search support in article queries
• Integrations & Billing
• Added FluentCRM integration with subscription event support
• Enabled usage-based charge activation via cron for automated billing

New Features & Improvements

• Subscription System
• Introduced a dedicated Subscription UI for managing plans
• Added subscription checkout flow
• Implemented flexible pricing plans
• Added coupon support for discounts during checkout

New Features & Improvements

• Instant Answer feature added for StoreFAQ app
• FAQ view form Instant Answer App
• Search FAQ from Instant Answer App
• Customise Instant Answer App
• Instant Answer initial Api caching
• All pages’ individual FAQ support added
• API version upgraded to the latest 2025-04

Issues & Bug Fixes

• FAQ schema bug fix

New Features

• FAQ schema

Issues & Bug Fixes

• Some minor bug fixes

Improvements

• User-interactions cards added
• Build for Shopify feedback

Issues & Bug Fixes

• Polaris CSS load issue
• Some minor bug fixes

Improvements

• Build for Shopify feedbacks
• Settings page revamp

Issues & Bug Fixes

• Collection not showing in app block fixed
• Some minor bug fixes

Improvements

• Replaced the custom color picker with Shopify’s Color Picker component
• Updated the Settings page by adding a Top Bar with Tabs, replacing the legacy sidebar
• Made the Design Editor responsive

Issues & Bug Fixes

• Fixed spacing issues in the Settings page tabs
• Resolved form reset issues with the Contextual Save Bar

Upgrades & Updates

• Upgraded Polaris to the latest version
• Updated Shopify API version
• Updated App Bridge to the latest version

Improvements

• Migrated Shopify API integration from REST to GraphQL
• Redesigned the Design page to use App Bridge’s latest full-screen modal instead of a separate route
• Implemented Contextual Save Bar following Shopify’s latest guidelines
• Refactored and improved Import/Export functionalities
• Enhanced product search and autocomplete using Shopify’s APIs
• Added support to display FAQ Groups on individual collection pages
• Implemented multilingual slug generation
• Enabled scroll-to-active functionality for FAQ items

Issues & Bug Fixes

• Fixed incorrect date range display in dashboard statistics
• Resolved modal state issue after FAQ creation in the edit page
• Corrected FAQ list page filtering
• Fixed issues with FAQ group image deletion and updating

Improvements

• Theme App Extension structural improvement

Issues & Bug Fixes

• Mobile Responsive and APP Block support
• Some minor bug fixes

Features

• FAQ group drag & drop

Improvements

• Product search
• Ability to search and Select Product collection from FAQ Group edit
• Show specific FAQ group to Custom Product collection pages

Upgrade

• Shopify API version upgrade ~ 2024-04
• Shopify Polaris version upgrade ~ 13.3.0

Initial Beta Release